In the Democratic Republic of the Congo, the ARPTC has implemented the 1515 short code to serve as a unified customer service contact across all mobile network providers.
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By Dileve MBAMU - Transformation Digitale RDC
- Oct 31, 2026
- 3 minutes read
- 32 Views
Great news for subscribers in the DRC! Starting Friday, October 30, 2026, the ARPTC is introducing the short code 1515, providing an easy way to reach your mobile operator's customer service. Find out how it works at dileve.com.
DRC: ARPTC introduces short code 1515 for universal mobile customer service
A significant transformation is underway within the telecommunications sector of the Democratic Republic of the Congo (DRC). In response to a surge in complaints regarding service quality and consumer grievance handling, the Regulatory Authority for Posts and Telecommunications of the Congo (ARPTC) has announced a decisive measure long-awaited by millions of subscribers.
Through an official statement signed by its President, Christian Katende, the ARPTC has unveiled a unique and harmonized short code: 1515.
What is the 1515 short code?
The 1515 short code is a new national framework designed to streamline assistance and support for mobile phone users.
Effective Friday, October 30, 2026, this number will be active across the entire country. The ARPTC's objective is straightforward: to simplify the user experience. The era of cumbersome, lengthy numbers and complex menus is coming to an end, as 1515 becomes the single point of entry to connect directly with your operator's customer service, regardless of your provider.
Why has the ARPTC launched this initiative?
The creation of this shared number addresses a critical need for consumer protection. According to the ARPTC, this initiative aims to:
- Facilitate easier access to customer support services.
- Provide a memorable number for all subscribers.
- Allow users to directly reach their mobile network's customer service for issues related to connectivity, billing, or service quality.
Are the previous numbers still valid?
This is the question on everyone's mind. The answer is yes. The ARPTC communiqué clarifies that the new 1515 short code serves as a supplement to the existing short codes used by various operators, such as Vodacom, Airtel, Orange, and Africell.
This means your current customer service channels remain fully functional. The 1515 number is simply an additional, centralized, and more convenient alternative to assist you.
What are the obligations for operators?
The ARPTC has also called upon all mobile network operators to ensure widespread awareness of this information among their subscribers. Operators are required to guarantee the proper functionality of this new system so that every user can receive prompt and effective assistance.
How to use the 1515 service?
Starting October 30, 2026, if you experience issues with your mobile network in the DRC:
1. Open your phone application.
2. Dial 1515.
3. Follow the prompts to be connected to your operator's customer service department.
In summary, mark your calendars for October 30, 2026. The ARPTC's 1515 short code represents a major advancement for consumer rights in the DRC—a clear demonstration that digitalization and the enhancement of customer service are progressing rapidly.
This article was prepared by the editorial team at dileve.com. Please feel free to share this information with your friends and family so they can also benefit from this new customer service resource in the DRC.
Dileve MBAMU
Bonjour, je suis Dileve Mbamu Findua. Ingénieur IT | Développeur Full Stack | Expert IA & Data Analyst J'aide les entreprises et les organisations à transformer leurs défis complexes en solutions numériques fluides, performantes et scalables. Avec 10 ans d'expérience sur le terrain, je combine la rigueur de l'ingénierie logicielle, la puissance de l'intelligence artificielle et la clarté de l'analyse de données pour créer de la valeur concrète. Ce que je fais • Développement Full Stack & SaaS Conception et déploiement d'applications web robustes et d'architectures modernes basées sur PHP (Laravel), Node.js et des écosystèmes d'API hautement sécurisés. Fondateur de solutions SaaS, je maîtrise l'art de bâtir des produits fiables, de la première ligne de code jusqu'au modèle de distribution commerciale. • Ingénierie IA & Automatisation Intégration d'agents IA autonomes, de modules de prospection automatisés et de chatbots intelligents. J'exploite les technologies les plus récentes (LLMs locaux via Llama.cpp, serveurs MCP, n8n) pour éliminer les tâches répétitives et booster l'efficacité opérationnelle. • Data Science, BI & SIG Création de pipelines de données complets (ETL). Spécialiste des outils de collecte massive sur le terrain (ODK, KoboToolbox), je transforme les données brutes ou géospatiales en tableaux de bord décisionnels dynamiques (Power BI) et en outils de cartographie territoriale. Mon Parcours en Bref Mon expérience navigue entre l'agilité des startups et la complexité des grands projets institutionnels. J'ai notamment conçu des systèmes de gestion documentaire pour des ministères, mis en place des centres de traitement financier assistés par l'IA en Afrique centrale, et piloté des infrastructures de données critiques pour des études de financement et d'inclusion financière à grande échelle. Guidé par une culture de la résilience, de l'autonomie et de la performance technique, j'aborde chaque projet avec une vision globale : le code doit servir le business et l'utilisateur final. Ma Stack Technique • Backend & APIs : PHP (Laravel, Symfony), Node.js, Python, REST APIs, JWT • Frontend : JavaScript, ReactJS, Three.js / A-Frame (Réalité Virtuelle), Tailwind / SASS • IA & Automation : Agents IA, n8n, OpenAI/ChatGPT, Llama.cpp, serveurs MCP, RAG • Data & SIG : ODK, KoboToolbox, Power BI, Python (Pandas/NumPy), SQL, Qdrant • DevOps & Infra : Linux (Debian, Ubuntu), WSL, Docker, CI/CD (GitHub, GitLab), NGINX, Sécurité réseau
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